Pnb csp 102 error solution

Pnb csp 102 error solution, the “Database Query Execution Failed” Error in PNB Agent Portal is commented in those days. Most CSPs are facing this error.

in this article, I can tell you How to solve this problem before and after facing it.

What does this error mean? Error code “102” and description “Database Query Execution Failed” means the portal system could not match your details from the database. This can be due to many reasons including:

Like wrong information of pnb BCA agent in the CBC system, Like name, age, gender, PAN card, etc.

But commonly problems are found in biometric device serial number wrong map in circle office.

Possible Reasons for the Error

1. Village Hierarchy Mapping
   The village hierarchy mapping might be incorrect. This mapping links the agent’s location and jurisdiction in the system and is crucial for portal access.
2. Device Serial Number Issues
   The serial number of the device being used by the BCA may either not be correctly mapped in the system or could be entered incorrectly. The system uses the device serial number to authenticate access.
3. Incorrect BCA Details
   If any required field in the BCA’s details, such as location, agent code, or user credentials, is not properly configured or is entered incorrectly, this can lead to the error.
4. System-Level Problems
   Backend system issues such as outdated configurations, system overload, or bugs in the portal software can also cause this error.

Steps to Resolve the Error

1. Verify Data Accuracy
   BCAs should double-check that all their details are correctly entered in the system, including their village hierarchy mapping and device serial number.
2. Report to Support Team
   If the issue persists, BCAs should immediately contact the support team. The support team can verify and correct any mismatches in the backend system.
3. Device Configuration Check
   Ensure that the device used for accessing the portal is properly configured and its serial number is correctly registered in the system.
4. Regular System Updates
   To avoid technical glitches, BCAs and administrators should ensure that the portal is updated to the latest version, and the backend systems are maintained regularly.
5. Connectivity Verification
   Ensure a stable internet connection as interruptions can also lead to database query failures.

Clear Browser Cache Clearing your browser cache and cookies may help if the issue is due to stored data interfering with the portal.